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Overview
There are two main ways to respond to TeamDynamix tickets: through the Client Portal or by replying to email notifications sent by the system. This guide explains how to use both methods properly.
Option 1: Respond via the Client Portal
1. Log into the Digital Backpack
2. Open the Client Portal
3. Access Your Ticket
4. Add a Comment
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Scroll down to the Feed section.
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To respond, either click the blue Comment button or the Comment hyperlink located below a specific thread in the feed.
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Type your response in the Comment box.
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Click Save to submit your update to the ticket.
Option 2: Respond via Email Notification
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When you receive a ticket update email, you can reply directly to the message.
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Important: Always type your response at the top of the email, above the original message.
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Do not edit or delete the long string of characters at the bottom of the email—this code ensures your reply is attached to the correct ticket.
Notes
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Whether you respond through the portal or by email, your update will be logged in the ticket’s feed.
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You can use this to provide additional details, ask follow-up questions, or confirm that an issue is resolved.
For help responding to tickets, contact the IT Service Desk at 903-334-6603 or email itservicedesk@tamut.edu. You can also visit the IT Service Portal for more support.