How to Contact IT: Getting Help with Requests and Issues

IT is here to support you. Whether you need help with a technical issue or want to request a service, there are multiple ways to reach us.

Submit a Ticket (Preferred Method)

The fastest way to get help is through the IT Service Portal:

🔗 https://tamut.teamdynamix.com/TDClient/227/Portal/Requests/ServiceCatalog?CategoryID=1712

Using the portal allows you to:

• Track the status of your request

• Attach screenshots or documents

• Ensure your request is routed to the correct team

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Other Ways to Contact IT

If you’re unable to submit a ticket, you can still reach us by:

• Email: itservicedesk@tamut.edu

• Phone: 903-334-6603

• In Person: UC257 (IT Service Desk)

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When Should I Contact IT?

Common reasons include:

• Trouble accessing your account

• Password or login issues

• Computer or software problems

• Requests for new hardware, software, or access