How to Respond to TeamDynamix Tickets

 

Overview

There are two main ways to respond to TeamDynamix tickets: through the Client Portal or by replying to email notifications sent by the system. This guide explains how to use both methods properly.

Option 1: Respond via the Client Portal

1. Log into the Digital Backpack

2. Open the Client Portal

  • From the dashboard, click the TDX (TeamDynamix) icon.

3. Access Your Ticket

  • Click My Tickets in the top left of the Client Portal home page.

  • Find the ticket you want to respond to and click its name to open it.

4. Add a Comment

  • Scroll down to the Feed section.

  • To respond, either click the blue Comment button or the Comment hyperlink located below a specific thread in the feed.

  • Type your response in the Comment box.

  • Click Save to submit your update to the ticket.

Option 2: Respond via Email Notification

  • When you receive a ticket update email, you can reply directly to the message.

  • Important: Always type your response at the top of the email, above the original message.

  • Do not edit or delete the long string of characters at the bottom of the email—this code ensures your reply is attached to the correct ticket.

Notes

  • Whether you respond through the portal or by email, your update will be logged in the ticket’s feed.

  • You can use this to provide additional details, ask follow-up questions, or confirm that an issue is resolved.

For help responding to tickets, contact the IT Service Desk at 903-334-6603 or email itservicedesk@tamut.edu. You can also visit the IT Service Portal for more support.

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