TAMUT IT Onboarding Guide for New Employees
Note: This guide is intended for new TAMUT faculty and staff to understand the core IT services, accounts, and tools they will use.
TAMUT IT Onboarding Guide for New Employees
Welcome to Texas A&M University–Texarkana! This article outlines the key technology resources and processes you will use as you begin your role.
Your TAMUT Account & Credentials
Email Format
Your TAMUT email address will follow this format:
firstinitiallastname@tamut.edu
Example: jdoe@tamut.edu
Faculty and staff use Outlook for their official university email.
Account Setup
Your TAMUT account and initial password are created when you visit or call IT. HR cannot provide your password.
During this setup, IT will assist with:
- Setting your initial password
- Configuring Multi-Factor Authentication (MFA)
- Completing your first login
Password Self-Service
After MFA is configured, password reset and unlock options are available through Office 365’s password reset tools.
Accessing University Systems
Outlook Email
You may access your email via:
Digital Backpack
Your portal to core TAMUT applications:
https://portal.tamut.edu
Workday
Workday is used for payroll, time/leave reporting, and benefits.
Access it via the A&M System SSO portal:
https://sso.tamus.edu
Canvas (Faculty Only)
Canvas is used only by faculty for instructional and course-related activities.
IT Support & Service Requests
University Computers & Standard Software
Most faculty and staff receive a TAMUT-issued computer, preloaded with:
- Microsoft 365 Suite
- Adobe Acrobat Pro
- Web browsers
- Security tools
Additional Equipment
IT can provide, with departmental approval:
- Extra monitors
- Docking stations
- Webcams and headsets
- Other specialty peripherals as needed
Requesting Software
All software must be vetted by IT before purchase to ensure licensing compliance, security, and compatibility.
To request software, submit a ticket through the IT Service Portal:
IT Service Portal → Request a Service → Information Technology → IT Procurement → Software Vetting/Purchasing
Phones & Communication Tools
TAMUT uses physical desk phones for office communication.
A Sangoma soft phone can also be configured on your workstation or mobile device if needed.
Microsoft Teams is available for:
- Chat
- Video meetings
- File collaboration
Teams is not used as a phone system at TAMUT.
File Storage & Shared Drives
OneDrive (Recommended)
OneDrive is recommended for storing and sharing your work files securely.
SharePoint & Teams
Many departments use SharePoint sites or Teams channels for shared, collaborative documents.
Legacy Mercury Shared Drives
Some departments still utilize legacy Mercury shared drives. IT can assist with access and configuration.
For more information, see the KB article:
Mercury Shared Drives – Access & Setup
Eagle Secure Wi-Fi
Faculty and staff use Eagle Secure for wireless network access.
TAMUT-issued devices should already be configured for Eagle Secure.
Instructions for connecting personal devices are available in this KB article:
Eagle Secure – Connecting Personal Devices
Classroom Technology (Faculty Only)
Depending on the assigned classroom, faculty may use:
- Projectors or flat-panel displays
- Extron control panels
- Document cameras
- ScreenBeam wireless presentation
For assistance, troubleshooting, or training on classroom technology, submit a request through the IT Service Portal.
Getting Help
IT offers support through:
- Walk-in assistance in UC 257
- Phone and email support via the IT Service Desk
- Knowledge Base articles in the IT Service Portal
- Scheduled training sessions for departments and teams
We are here to help ensure a smooth start to your role at TAMUT!